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Remote assistance

Please note that you may only access this service once you have received authorisation from the Banque de Luxembourg BL-Support team.

What is Netviewer?

"Netviewer" is a web application that establishes a direct connection between your computer and the Banque de Luxembourg BL-Support team.

 

How do I proceed?

You will need to download a certified application that you should run without saving or installing it on your PC.

 

What are the risks of using the Netviewer application?

Netviewer products are secured using encryption technology. No trace of your connection is left on your computer at the end of your session. As access is restricted to viewing only, no application can be installed on your PC.

BL-Support can only view your screen with your express authorisation. Each Netviewer session must be authorised each time the other party wishes to access your PC. You may interrupt or end the Netviewer session at any time. As access to your PC is restricted to viewing only, BL-Support cannot conduct any operations (such as transactions) via this application.

 

 

I hereby confirm that I have read the above explanations and that BL-Support has provided all information regarding the Netviewer application. I have understood how this application works and wish to use it. I accordingly authorise the BL-Support team to view my computer screen. I hereby represent that I am aware of the inherent risks of this application and expressly authorise the BL-Support team to view the information on my screen during the Netviewer session. I hereby discharge Banque de Luxembourg of all consequences that may arise from the use of Netviewer. Consequently, Banque de Luxembourg specifically shall not be held liable for any violation of its secrecy obligation through the use of Netviewer.

 

Windows environment

 

Mac environment

 

 I accept the above conditions and wish to use the Netviewer application on Windows environment.

 Valider
      les conditions d'utilisation

I accept the above conditions and wish to use the Netviewer application on Mac environment.

 Valider
      les conditions d'utilisation

 

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