'Cancellation or interruption of travel', 'purchase' and 'lost luggage' insurance:
Your insurance claim must be sent to Chartis Assurance, the Bank's insurance partner.

To download the relevant forms, click Assistance and claims forms

Accident insurance:
Please contact CETREL/Visalux.
In the event of a claim (except from in the case of force majeur), please send your claim to the insurance company or the policyholder (preferably by registered letter) within 30 days of the incident to the following address:

VISALUX
10, Parc d' Activité Syrdall L-5365 MUNSBACH
Postal address: L-2956 LUXEMBOURG
Tel.: (+ 352) 355 66-222)

Claims must include the following information:

• Date, nature, causes, circumstances, consequences and place of accident
• Full names, age and residence of injured parties, as well as the name and address of the author of the damages, and, if possible, any witnesses if a statement has been taken by the authorities.