- Contact your adviser by phone or by secure mail, or to make an appointment on our premises,
- Use our e-banking services or our mobile banking application available 24/7, to check your accounts, make payments, check fund performances and read the latest news from Banque de Luxembourg.
Please note that a number of fraudulent e-mails are currently circulating, seeking to recover your personal and banking data.
We remind you that Banque de Luxembourg and LuxTrust will never contact you directly via your personal email address, by SMS or by telephone asking you to log in to your secure site and/or to provide confidential information linked to your accounts and bank cards.
Impact of the new regulations
We would like to inform you of a number of changes to the documents governing our relationship. These changes will enter into force on 1 January 2018.
As part of the implementation of the new regulations on markets in financial instruments (MiFID II) and changes to our internal policy, the IIS Agreement has been amended.
Please be aware that the changes made to the IIS Agreement shall be considered as approved if we receive no objection from you prior to their entry into force on 1 January 2018.