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Contact

All along the COVID-19 health crisis, we have been taking precautions to guarantee the well-being of our visitors and our staff. We recommend to:

Contact your adviser by phone or by secure mail, or to make an appointment on our premises,
Use our e-banking services or our mobile banking application available 24/7, to check your accounts, make payments, check fund performances and read the latest news from Banque de Luxembourg.

Our teams are available to answer all your questions. Do not hesitate to get in touch with them.

Luxembourg

14 Boulevard Royal L-2449 Luxembourg

(+352) 49 924 1

Monday to Friday

8.30 am to 5 pm

List of public holidays

Why become a client? Contact form Our branches Complaints or disputes

Contact

We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.

Brussels

Chaussée de La Hulpe, 120 – 1000 Brussels

+32 (0) 2 663 45 40

FLANDERS

Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem

+32 (0) 9 244 00 40

Monday to Friday

8.30 am to 4.30 pm

List of public holidays

Why become a client? Contact form Our branches Complaints or disputes

MENU - Mon Compte

My account online

Beware of phishing attempts by email.

Please note that a number of fraudulent e-mails are currently circulating, seeking to recover your personal and banking data.

We remind you that Banque de Luxembourg and LuxTrust will never contact you directly via your personal email address, by SMS or by telephone asking you to log in to your secure site and/or to provide confidential information linked to your accounts and bank cards.

Staying vigilant online

Select an authentication mode

My account online

Select an authentication mode

Download the
BL Mobile Banking app

Discover the advantages of E-Banking Help and technical support Internet security Registering your LuxTrust certificate

Impact of the new regulations

We would like to inform you of a number of changes to the documents governing our relationship. These changes will enter into force on 1 January 2018.

IIS Agreement

As part of the implementation of the new regulations on markets in financial instruments (MiFID II) and changes to our internal policy, the IIS Agreement has been amended.

Please be aware that the changes made to the IIS Agreement shall be considered as approved if we receive no objection from you prior to their entry into force on 1 January 2018.