Remote assistance
Contact
All along the COVID-19 health crisis, we have been taking precautions to guarantee the well-being of our visitors and our staff. We recommend to:
- Contact your adviser by phone or by secure mail, or to make an appointment on our premises,
- Use our e-banking services or our mobile banking application available 24/7, to check your accounts, make payments, check fund performances and read the latest news from Banque de Luxembourg.
Contact
We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.
Brussels
Chaussée de La Hulpe, 120 – 1000 Brussels
Ghent
Rijvisschestraat 124 – 9052 Ghent
My account online
Select an authentication mode
AS OF 4 MAY 2020, YOU MAY NO LONGER CONNECT TO YOUR E-BANKING AREA USING THE FOLLOWING AUTHENTICATION METHODS: LuxTrust TOKEN, SmartCard, Signing Stick Please use either the LuxTrust Scan device or the LuxTrust Mobile app.
You may now install and activate LuxTrust Mobile on your smartphone and/or activate the LuxTrust Scan device provided by your adviser.
You may now install and activate LuxTrust Mobile on your smartphone and/or activate the LuxTrust Scan device provided by your adviser.
My account online
Select an authentication mode
AS OF 4 MAY 2020, YOU MAY NO LONGER CONNECT TO YOUR E-BANKING AREA USING THE FOLLOWING AUTHENTICATION METHODS: LuxTrust TOKEN, SmartCard, Signing Stick Please use either the LuxTrust Scan device or the LuxTrust Mobile app.
You may now install and activate LuxTrust Mobile on your smartphone and/or activate the LuxTrust Scan device provided by your adviser.
You may now install and activate LuxTrust Mobile on your smartphone and/or activate the LuxTrust Scan device provided by your adviser.
Are you having a technical problem accessing Banque de Luxembourg's E-Banking website? Our specialists can help you online and answer your questions.
serge murino
BL-Support Technical Assistance
BL-SUPPORT - TECHNICAL ASSISTANCE
(+352) 26 20 26 30
BL-SUPPORT - TECHNICAL ASSISTANCE
+32 (0) 2 663 45 55
Monday to Friday 8am to 6pm
