Remote assistance
“Bomgar” is a web application which, if you give your consent, allows the BL-Support team at Banque de Luxembourg to view your computer screen remotely and guide you during our assistance.
Contact
All along the COVID-19 health crisis, we have been taking precautions to guarantee the well-being of our visitors and our staff. We recommend to:
- Contact your adviser by phone or by secure mail, or to make an appointment on our premises,
- Use our e-banking services or our mobile banking application available 24/7, to check your accounts, make payments, check fund performances and read the latest news from Banque de Luxembourg.
Contact
We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.
Brussels
Chaussée de La Hulpe, 120 – 1000 Brussels
FLANDERS
Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem
My account online
Beware of phishing attempts by email.
Please note that a number of fraudulent e-mails are currently circulating, seeking to recover your personal and banking data.
We remind you that Banque de Luxembourg and LuxTrust will never contact you directly via your personal email address, by SMS or by telephone asking you to log in to your secure site and/or to provide confidential information linked to your accounts and bank cards.
Select an authentication mode
My account online
Select an authentication mode
Are you having a technical problem accessing Banque de Luxembourg's E-Banking website? Our specialists can help you online and answer your questions.
BL-Support - Technical assistance
(+352) 26 20 26 30
BL-Support - Technical assistance
+32 (0) 2 663 45 55
Monday to Friday from 8am to 6pm
E-Banking services access guides
The BL-Support team will be glad to provide you with support
Sandra Giardin
Sophie Sorel
Serge Murino
Domenico Milillo