Contact

If you have any questions, or would like to meet us or become a client, please contact our banking advisers who will be happy to respond according to your individual requirements.

 
Luxembourg
14 Boulevard Royal L-2449 Luxembourg
 
Monday to Friday
8.30 am to 5 pm

Contact

If you have any questions, or would like to meet us or become a client, please contact our banking advisers who will be happy to respond according to your individual requirements.

 
Brussels
Chaussée de La Hulpe, 120 – 1000 Brussels
Ghent
Rijvisschestraat 124 – 9052 Ghent
 
Monday to Friday
8.30 am to 4.30 pm

Select the LuxTrust device you wish to use to log into the Banque de Luxembourg e-banking area for the first time.

LuxTrust Scan or LuxTrust Mobile

This is the first time I have used a LuxTrust device

Step 1: activate the LuxTrust certificate

  1. Go to the LuxTrust website and open the 'ACTIVATE MY PRODUCT' section.
  2. Click on the 'LuxTrust Scan' device and follow the on-line procedure.

Step 2: accessing your Banque de Luxembourg e-banking area

You will have to wait approxiately four hour after activating your LuxTrust certificate before you can log into the e-banking area for the first time

MY ACCOUNT ONLINE


I already use a LuxTrust Signing Stick Server device to log into another website

Step 1: registering your LuxTrust certificate on the Banque de Luxembourg website

Click on the LuxTrust device you are using and enter your LuxTrust login details.

 

To enjoy all the features of your e-banking area, you will need to use the LuxTrust Scan device or its mobile version, LuxTrust Mobile.

Step 2: linking your device to your LuxTrust certificate

Before you can use your new device, you must link it to your LuxTrust certificate. If you have not already linked them:

  1. Go to the LuxTrust website, open the 'MY LUXTRUST' section and authenticate yourself using the device that is already active on your certificate.
  2. Your certificate details will appear. Select the new device (LuxTrust Scan or LuxTrust Mobile) that you wish to link to your LuxTrust certificate, click on 'Connect a device' and follow the on-line procedure.

Step 3: accessing your Banque de Luxembourg e-banking area

MY ACCOUNT ONLINE


Token Classic, Signing Stick ou Smartcard

Step 1: registering your LuxTrust certificate on the Banque de Luxembourg website

Click on the LuxTrust device you are using and enter your LuxTrust login details.

Step 2: accessing your Banque de Luxembourg e-banking area

Please note that your access will not be active immediately. Activation will be completed approximately 24 hours after your certificate has been registered on the Banque de Luxembourg website.

MY ACCOUNT ONLINE

o enjoy all the features of your e-banking area, you will need to use the LuxTrust Scan device or its mobile version, the LuxTrust Mobile App. You can connect to the Banque de Luxembourg e-banking area using the LuxTrust Signing Stick or SmartCard, but you will not have access to the full range of transactions.

Overview of devices authorised on the e-banking website and functionalities available.