- Contact your adviser by phone or by secure mail, or to make an appointment on our premises,
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With summer holidays fast approaching, it's time to make travel preparations. What is the monthly credit limit for your card? Can it be temporarily changed? What travel insurance does your payment card provide, including trip cancellation and delayed or lost luggage? What should you do if it is lost or stolen?
Temporarily changing the monthly credit limit
The monthly limit for your credit card is usually decided with your client relationship manager when you sign up for the card. However, it can be temporarily changed up or down, which may be useful when you go on holiday. This can be done by contacting your client relationship manager on (+352) 49 924 1.
What insurance does your card provide?
Most people don't know all the details of the cover offered by their payment card. To benefit from them, you must inform your card provider in advance of your trip. Your travel insurance cover, assistance and reimbursement amounts depend on the type of card you have. To avoid duplication with the insurance offered by travel operators, it is wise to find out what insurance is provided by your card.
Visa Infinite: for optimal cover
The VISA Infinite card is a top of the range credit card and the most exclusive of the cards offered by Banque de Luxembourg. It gives you access to Lounge Key's private lounges at airports. While you wait for your flight, you can enjoy the calm and comfort of 800 VIP lounges at over 450 airports around the world.
Go on holiday with complete peace of mind knowing that you have comprehensive travel insurance for yourself and your family, including cover for lost or delayed luggage, flight delays, trip interruption or cancellation, death-disability insurance and medical insurance.
What should you do if your card is lost or stolen?
Immediately contact Six Payment Solutions on (+352) 49 10 10 (24/7) to block your card, then notify your client relationship manager on their direct phone line or via the Bank's switchboard (+352) 49 924 1 (Monday to Friday, 8am to 6pm) to order a new one if required. Loss or theft must be reported to the local police.