Luxembourg
14 Boulevard Royal L-2449 Luxembourg
 
Monday to Friday
8.30 am to 5 pm
 
Wallonie - Brussels
Chaussée de La Hulpe, 120 – 1000 Brussels
FLANDERS
Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem
 
Monday to Friday
8.30 am to 4.30 pm

Data protection

Personal data processing carried out by Banque de Luxembourg, Belgian branch via the website www.banquedeluxembourg.com.

Banque de Luxembourg, Belgian branch may need to process your personal data in order to meet its obligations under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (general data protection regulation).

As a public-facing institution that processes personal data, Banque de Luxembourg, Belgian branch has a duty to comply with the obligations incumbent upon it in its capacity as a controller.

The contact details for Banque de Luxembourg, Belgian branch are as follows:

Banque de Luxembourg, Belgian branch
Chaussée de la Hulpe, 120
1000 Brussels
Tel.: +32 (0) 2 663 45 40

If you have any questions regarding how your personal data is processed by Banque de Luxembourg, please contact our data protection officer (DPO):

by email: dpo@bdlux.be
by post:

Banque de Luxembourg
FAO DPO
Chaussée de la Hulpe, 120
1000 Brussels

or by telephone: +32 (0) 2 663 45 40

Information on the data processing carried out by Banque de Luxembourg, Belgian branch via the website www.banquedeluxembourg.com is set out below and may also be accessed via the relevant pages of the Banque de Luxembourg, Belgian branch website.

 


1. Personal data protection and processing policy

This policy provides information on the approach to protecting and processing personal data applied at Banque de Luxembourg every day.

The policy contains information on the purposes of the data processing, categories of processed data, legal basis, retention period, data recipients, data subjects’ rights and the use of profiling.


2. Information notice on video surveillance

This notice outlines the principles we apply when using video surveillance to protect people and property, and explains how we collect, use, share, store and protect your personal data in this regard.

It sets out your rights in relation to video surveillance and how to exercise them.


3. Information notice on the recording of telephone conversations

This notice informs you of the principles that apply to recordings of telephone conversations made by the Bank and of your rights and how to exercise them.


4. Managing subscriptions to Banque de Luxembourg publications

Banque de Luxembourg is the controller responsible for personal data collected via the subscription forms accessible at www.banquedeluxembourg.com.

1. Purpose of the processing

The data is processed for the purposes of managing the distribution of the publications of Banque de Luxembourg, Belgian branch.

This enables Banque de Luxembourg, Belgian branch to:

  • Manage subscriptions
  • Compile statistics linked to the service

2. Categories of processed data

Identification data and contact details of persons concerned.

  • Email address
  • Surname/first name
  • Title
  • Number, street, postcode, town, country.

3. Categories of processed data recipients

The data recipients are:

  • The communications department of Banque de Luxembourg, Belgian branch;
  • The IT department (database administrator) of Banque de Luxembourg.

4. Retention period

Your personal data will be retained for a period not exceeding that necessary for the Bank’s intended purpose, and in accordance with the Policy.

5. Rights of persons concerned

You have the right to access data about you and obtain a copy of it (Article 15 of the General Data Protection Regulation), to have incorrect or incomplete data rectified (Article 16 of the General Data Protection Regulation), to object to the processing of your data (Article 21 of the General Data Protection Regulation), to have such data erased (subject to the conditions set out in Article 17 of the General Data Protection Regulation) and to restrict its processing, subject to the conditions set out in Article 18 of the same regulation.

If you have any questions regarding how your personal data is processed by Banque de Luxembourg, Belgian branch, or wish to exercise your rights, please contact the DPO of Banque de Luxembourg, Belgian branch.

6. Complaints

If you believe that Banque de Luxembourg, Belgian branch has processed your data in a manner that contravenes the general data protection regulation, you may file a complaint with the Belgian data protection authority (Autorité de Protection des Données).


5. Managing invitations to Banque de Luxembourg, Belgian branch events

Banque de Luxembourg is the controller responsible for personal data collected via the event registration forms accessible at www.banquedeluxembourg.com.

1. Purpose of the processing

The data is processed for the purposes of managing events organised by Banque de Luxembourg, Belgian branch.

This enables Banque de Luxembourg, Belgian branch to:

  • Manage invitations
  • Manage responses
  • Manage events
  • Compile statistics linked to the service

2. Categories of processed data

Identification data and contact details of persons concerned

  • Email address
  • Surname/first name
  • Title
  • Postcode, town, country 
  • Personal choice if multiple options are offered in relation to the event
  • Number of accompanying persons

3. Categories of processed data recipients

The data recipients are:

  • The communications department and events division of Banque de Luxembourg, Belgian branch
  • The IT department (database administrator) of Banque de Luxembourg, Belgian branch

4. Retention period

Your personal data will be retained for a period not exceeding that necessary for the Bank’s intended purpose, and in accordance with the Policy.

5. Rights of persons concerned

You have the right to access data about you and obtain a copy of it (Article 15 of the General Data Protection Regulation), to have incorrect or incomplete data rectified (Article 16 of the General Data Protection Regulation), to object to the processing of your data (Article 21 of the General Data Protection Regulation), to have such data erased (subject to the conditions set out in Article 17 of the General Data Protection Regulation) and to restrict its processing, subject to the conditions set out in Article 18 of the same regulation.

If you have any questions regarding how your personal data is processed by Banque de Luxembourg, Belgian branch, or wish to exercise your rights, please contact the DPO of Banque de Luxembourg, Belgian branch.

6. Complaints

If you believe that Banque de Luxembourg, Belgian branch has processed your data in a manner that contravenes the general data protection regulation, you may file a complaint with the Belgian data protection authority (Autorité de Protection des Données).


6. Managing initial outreach from prospects to Banque de Luxembourg, Belgian branch

Banque de Luxembourg is the controller responsible for personal data collected via the contact forms accessible at www.banquedeluxembourg.com, Belgian branch.

1. Purpose of the processing

The data is processed for the purposes of managing initial enquires from prospects to Banque de Luxembourg, Belgian branch.

This enables Banque de Luxembourg, Belgian branch to:

  • Contact the prospect 
  • Compile statistics linked to the service

2. Categories of processed data

Identification data and contact details of the data subjects:

  • Email address 
  • Surname/First name
  • Title
  • Postcode, town, country
  • Personal choice if multiple options are offered
  • Telephone number

3. Categories of processed data recipients

The data recipients are:

  • The sales departments of Banque de Luxembourg, Belgian branch 
  • The IT department (database administrator) of Banque de Luxembourg, Belgian branch.

4. Retention period

Your personal data will be retained for a period not exceeding that necessary for the Bank’s intended purpose, and in accordance with the Policy.

5. Rights of persons concerned

You have the right to access data about you and obtain a copy of it (Article 15 of the General Data Protection Regulation), to have incorrect or incomplete data rectified (Article 16 of the General Data Protection Regulation), to object to the processing of your data (Article 21 of the General Data Protection Regulation), to have such data erased (subject to the conditions set out in Article 17 of the General Data Protection Regulation) and to restrict its processing, subject to the conditions set out in Article 18 of the same regulation.

If you have any questions regarding how your personal data is processed by Banque de Luxembourg, Belgian branch, or wish to exercise your rights, please contact the DPO of Banque de Luxembourg, Belgian branch.

6. Complaints

If you believe that Banque de Luxembourg, Belgian branch has processed your data in a manner that contravenes the general data protection regulation, you may file a complaint with the Belgian data protection authority (Autorité de Protection des Données).


Personal data protection

Banque de Luxembourg ensures that personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

We implement all necessary measures to ensure that Banque de Luxembourg fulfils its obligations. These efforts reflect our determination to maintain the trust of the people whose personal data is processed by the Bank.

Achieving this requires ensuring a high degree of transparency in relation to data subjects.

If you have any questions regarding how your personal data is processed by Banque de Luxembourg, please contact our data protection officer (DPO):

Banque de Luxembourg - FAO DPO
14, boulevard Royal
L-2449 Luxembourg

  • or by telephone: (+352) 49 924 1

 


1. Personal data protection policy

This policy provides information on the approach to protecting and processing personal data applied at Banque de Luxembourg every day.

The policy contains information on the purposes of the data processing, categories of processed data, legal basis, retention period, data recipients, data subjects’ rights and the use of profiling.


2. Information on video surveillance

This notice outlines the principles we apply when using video surveillance to protect people and property, and explains how we collect, use, share, store and protect your personal data in this regard.

It sets out your rights in relation to video surveillance and how to exercise them.

If you have any questions regarding how your personal data is processed by Banque de Luxembourg, please contact our data protection officer (DPO):


3. Information on the recording of telephone conversations

This notice informs you of the principles that apply to recordings of telephone conversations made by the Bank and of your rights and how to exercise them.


4. Information notice regarding the electronic signature

This notice provides information on how the Bank processes personal data for electronic signature purposes.