Never let anyone know your password or login details!
The Bank will never ask its clients – by email, phone or any other means of communication – for their access code (password, OTP, etc.).
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Contact & Help
We would encourage you to contact your adviser, preferably by phone or secure mail, or make arrangements in advance for a meeting.
Our teams are readily available to assist you and personally respond to any special requirements or questions you may have.
Contact & Help
We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.
Wallonie - Brussels
Chaussée de La Hulpe, 120 – 1000 Brussels
FLANDERS
Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem
22 July 2024
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2 minPhishing, smishing, vishing... Beware of attempts to hack into your accounts
From email (phishing) and SMS text (smishing) to voice calls (vishing), scammers target bank customers to capture their data (ID, password, OTP, phone number, etc.) and use them without their knowledge. What are the signs and what can you do?
Protect your password!
Choose a unique strong password (different from the one you use for your emails, online shopping, social networks, forums, etc.). Make sure you change your password regularly.
Protect your computer!
Always use a computer you trust and that you know is secure. We recommend that you install anti-virus and anti-spyware software on your computer. Ensure that you the latest updates for your operating system, web browser and anti-virus software are installed.
Check that you really are on Banque de Luxembourg’s client website!
Access the site directly by entering the address https://www.banquedeluxembourg.com in the address bar of your internet browser or from your Favourites if you have previously saved it. Check that the address begins with "https", that there is a padlock symbol on the secure page and that the padlock is closed.
Protect yourself against phishing
This is a technique that computer hackers use to mimic emails or institutional websites to collect confidential data such as your credit card number, ID, password, name, first name, date of birth, address, phone number, etc.
Remember that Banque de Luxembourg and other financial institutions in general will never ask a client for their password, ID or OTP by email or phone.
Watch out for fake ID information (spoofing)
Spoofing is a technique that fakes electronic ID information such as a telephone number (“phone spoofing”, when the caller ID does not correspond to the identity of the actual caller) or an email address (“email spoofing”, when the sender uses a fake email address) in order to hide the true identity of the hacker.
Victims may respond to telephone calls or emails and provide confidential information to the fraudsters on the basis that their ID information seems to come from a legitimate source.
If you have any doubts, the best approach is to call back the person contacting you on (+352) 49,924-1, in order to verify their true identity.
What to do if you lose your access codes and who to contact if you have any questions
If you have lost your access codes, phone BL-Support as soon as possible on (+352) 26 20 26 30 to block online access to your account.
BL-Support is open Monday to Friday from 9 am to 6 pm.