Never let anyone know your password or login details!
The Bank will never ask its clients – by email, phone or any other means of communication – for their access code (password, OTP, etc.).
Contact
If you have any questions, or would like to meet us or become a client, please contact our banking advisers who will be happy to respond according to your individual requirements.
Contact
If you have any questions, or would like to meet us or become a client, please contact our banking advisers who will be happy to respond according to your individual requirements.
Brussels
Chaussée de La Hulpe, 120 – 1000 Brussels
Ghent
Rijvisschestraat 124 – 9052 Ghent
My account online
Select an authentication mode
AS OF 4 MAY 2020, YOU MAY NO LONGER CONNECT TO YOUR E-BANKING AREA USING THE FOLLOWING AUTHENTICATION METHODS: LuxTrust TOKEN, SmartCard, Signing Stick Please use either the LuxTrust Scan device or the LuxTrust Mobile app.
You may now install and activate LuxTrust Mobile on your smartphone and/or activate the LuxTrust Scan device provided by your adviser.
You may now install and activate LuxTrust Mobile on your smartphone and/or activate the LuxTrust Scan device provided by your adviser.
My account online
Select an authentication mode
AS OF 4 MAY 2020, YOU MAY NO LONGER CONNECT TO YOUR E-BANKING AREA USING THE FOLLOWING AUTHENTICATION METHODS: LuxTrust TOKEN, SmartCard, Signing Stick Please use either the LuxTrust Scan device or the LuxTrust Mobile app.
You may now install and activate LuxTrust Mobile on your smartphone and/or activate the LuxTrust Scan device provided by your adviser.
You may now install and activate LuxTrust Mobile on your smartphone and/or activate the LuxTrust Scan device provided by your adviser.
From email (phishing) and SMS text (smishing) to voice calls (vishing), scammers target bank customers to capture their data (ID, password, OTP, phone number, etc.) and use them without their knowledge. What are the signs and what can you do?
Protect your password!
Choose a unique strong password (different from the one you use for your emails, online shopping, social networks, forums, etc.). Make sure you change your password regularly.
Protect your computer!
Always use a computer you trust and that you know is secure. We recommend that you install anti-virus and anti-spyware software on your computer. Ensure that you the latest updates for your operating system, web browser and anti-virus software are installed.
Check that you really are on Banque de Luxembourg’s client website!
Access the site directly by entering the address https://www.banquedeluxembourg.com in the address bar of your internet browser or from your Favourites if you have previously saved it. Check that the address begins with "https", that there is a padlock symbol on the secure page and that the padlock is closed.
Log off securely and check when you last connected!
Always end any connection to the website by using the LOG OFF button. Remember to check account transactions.
Protect yourself against phishing
This is a technique that computer hackers use to mimic emails or institutional websites to collect confidential data such as your credit card number, ID, password, name, first name, date of birth, address, phone number, etc.
Remember that Banque de Luxembourg and other financial institutions in general will never ask a client for their password, ID or OTP by email or phone.
What to do if you lose your access codes and who to contact if you have any questions
If you have lost your access codes, phone BL-Support as soon as possible on (+352) 26 20 26 30 to block online access to your account.
BL-Support is open Monday to Friday from 9 am to 6 pm.
