3 minProtecting yourself against phishing: best practices and a few tips
Threats are growing increasingly frequent in today’s digital age. In order to stay safe online and respond effectively to any phishing attempts, it is important to follow certain recommendations.
Spot the signs of phishing
Phishing scams target users through sophisticated fraud techniques. This method involves deceiving people in order to obtain confidential information such as credit card numbers, login details, passwords, etc.
To avoid falling victim to a phishing attack, it is vital to remain vigilant and be able to recognise the telltale signs. Hackers pass themselves off as official websites or trusted entities by sending emails or messages. They usually claim to be carrying out a technical update for the site in question or that they need to verify your personal details.
Please note that the Bank:
- will never ask its customers for access codes (password, OTP, etc.), either by email, telephone or any other means of communication
- only uses secure emails and the address format XXX@blu.bank
- will never ask its customers for access codes (password, OTP, etc.), either by email, telephone or any other means of communication
- only uses secure emails and the address format XXX@blube.bank
Be wary of urgent/threatening requests, typos and suspicious email addresses.
If you are in any doubt, do not hesitate to check the authenticity of your contact by contacting our legal department immediately at the following address: legal@blu.bank
If you are in any doubt, do not hesitate to check the authenticity of your contact by liaising with our legal department immediately at the following address: legal@blu.bank
Keeping your accounts and cards secure
Improving the security of your online accounts and transactions means adopting effective protection measures.
How do I do that?
- Choose a secure password (one that is at least eight characters long and includes numbers, special characters, etc.), change it regularly and avoid saving it in your Internet browser
- Use different passwords for every site you visit (e.g. online banking access, email, online shopping, social networks, etc.)
- Make sure the anti-virus software on your digital devices is up to date and able to protect them against potential threats
These measures will help to reduce risks and effectively protect your information against unauthorised access.
Reacting quickly in the event of a phishing attack
Think you have been the victim of a phishing attack? It is crucial to act immediately to minimise the risks. We advise you to change the passwords for the affected account without delay and to inform our client services department. Our specialists will monitor your information. You should also examine your bank statements carefully for any suspicious activity.
You can find more advice on Banque de Luxembourg’s “Risk of fraud” page.. By reporting the incident to the relevant authorities and security platforms, you can help prevent further attacks.
If you have been, or think you have been, the victim of phishing or attempted phishing linked to your cards, contact your adviser immediately on their direct line or via the switchboard (+352) 49 924-1.
If you have been, or think you have been, the victim of phishing or attempted phishing linked to your cards, contact your adviser immediately on their direct line or via the switchboard (+32) 2 663 45 40.