BL Mobile Banking
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All along the COVID-19 health crisis, we have been taking precautions to guarantee the well-being of our visitors and our staff. We recommend to:
- Contact your adviser by phone or by secure mail, or to make an appointment on our premises,
- Use our e-banking services or our mobile banking application available 24/7, to check your accounts, make payments, check fund performances and read the latest news from Banque de Luxembourg.
Contact
We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.
Brussels
Chaussée de La Hulpe, 120 – 1000 Brussels
FLANDERS
Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem
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Beware of phishing attempts by email.
Please note that a number of fraudulent e-mails are currently circulating, seeking to recover your personal and banking data.
We remind you that Banque de Luxembourg and LuxTrust will never contact you directly via your personal email address, by SMS or by telephone asking you to log in to your secure site and/or to provide confidential information linked to your accounts and bank cards.
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Travel with peace of mind. The extensive insurance provided with your payment cards gives you essential protection, no matter how or where you are spending your holidays. Here are some tips to help you use your card smoothly and wisely.
Set a new, temporary monthly credit limit
The monthly limit on your credit card is usually decided with your banking adviser when you first sign up for the card. However, it is possible to increase or decrease it on a temporary basis when you go on holiday. This can be done by contacting your banking adviser on (+352) 49 924 1 or via the BL Mobile Banking app.
Find out about the insurance linked to your card
Most people are not fully aware of the insurance cover linked to their payment method. To ensure you are covered, you must use your card to pay for your holiday. Insurance, travel assistance and protection limits depend on the type of card you own. To avoid duplicate costs, before purchasing extra insurance from your travel agent, it is better to find out about the insurance linked to your card.
VISA Infinite: for optimal coverage
The most exclusive credit card in Banque de Luxembourg’s range, the prestigious VISA Infinite card gives you Lounge Key access to private lounges in airports. Wait for your flight in the quiet and comfort of one of 800 VIP lounges, available in over 450 cities around the world. Enjoy peace of mind while travelling, knowing that you have comprehensive insurance cover for yourself and your family, including late or lost luggage, delayed flight, interruption or cancellation of your trip, death or invalidity benefit and medical assistance.
What should I do if my card is lost or stolen?
Contact Six Payment Solutions immediately on (+352) 49 10 10 (available 24/7) to block your card. Then contact your banking adviser directly or by calling (+352) 49 924 1 (available Monday to Friday, 8 am to 6 pm) to order a new card if you need one. Loss or theft must be reported to the local police.
