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A dedicated terminal in the reception hall will enable you to confirm the validity of your certificate.
We encourage you to:
- Contact your adviser before visiting the Bank , preferably by phone or secure mail, or make an appointment for a meeting
- Use our E-banking and Mobile Banking services, which are available 24/7 for you to check your accounts, make transfers, monitor fund performance and keep up to date with Banque de Luxembourg news.
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Please note that a number of fraudulent e-mails are currently circulating, seeking to recover your personal and banking data.
We remind you that Banque de Luxembourg and LuxTrust will never contact you directly via your personal email address, by SMS or by telephone asking you to log in to your secure site and/or to provide confidential information linked to your accounts and bank cards.
Use Banque de Luxembourg’s digital banking solutions to monitor and manage the performance of your portfolio at all times using your smartphone, tablet or computer.
Manage and monitor your accounts remotely
Get in touch whenever you want. Whether you’re at home or on the move, your Bank is available 24/7 for all your daily banking needs.
Easy, intuitive solutions
The BL Mobile Banking app and E-Banking area are both protected by a high level of security and are designed to complement each other, offering you banking services that match your lifestyle.
Services designed around your needs*
- Make payments, set up standing orders, review your payment history and manage your beneficiaries.
- Access your credit card balances, view recent transactions and increase the limit on your cards.
- Block your credit/debit cards immediately online.
- Create a list of your favourite securities and access lists and securities selected by the Bank.
- Sign contracts officially and securely online without having to travel to the Bank.
- View your transaction records for the last three years.
- Communicate with your adviser in complete confidentiality through a secure messaging system.
- Use our account aggregation service to see a summary of your financial situation, including accounts you hold with other banks in Luxembourg, all on one screen and in real time.
- Free transfers within the European Union
- Access to regular account statements
- Preferential rates on market orders
- Instant overview of key dates for your investments
* Note that there are some differences between the features offered by the E-Banking area and the BL Mobile Banking app.
To arrange access to the E-Banking area or set up your access in the BL Mobile Banking app, speak to your adviser or call in to the Bank.
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