- Contact your adviser by phone or by secure mail, or to make an appointment on our premises,
- Use our e-banking services or our mobile banking application available 24/7, to check your accounts, make payments, check fund performances and read the latest news from Banque de Luxembourg.
Please note that a number of fraudulent e-mails are currently circulating, seeking to recover your personal and banking data.
We remind you that Banque de Luxembourg and LuxTrust will never contact you directly via your personal email address, by SMS or by telephone asking you to log in to your secure site and/or to provide confidential information linked to your accounts and bank cards.
Peace of mind as you set off on holiday with a wide range of insurance cover through your payment cards. No matter where or how you spend your holidays, the most important thing is to be protected. Here are some tips to help you use make good use of your card and avoid problems.
Temporarily change your monthly usage limit
The monthly usage limit for your credit card is usually agreed with your adviser when you apply for the card. However, the limit can be temporarily increased or decreased when you go on holiday. It's easy to do this by contacting your adviser on (+352) 49 924 1 or via the BL Mobile Banking app.
What insurance benefits do you get from your card?
The many guarantees provided by your payment card are often overlooked. To benefit from them, you must have paid for your trip with your card. Insurance, travel assistance services and reimbursement thresholds depend on the type of card you have. To avoid duplicating the insurance offered by tour operators, it is useful to find out about the insurance benefits you get from your card.
VISA Infinite: for optimum coverage
VISA Infinite is a top-of-the-range credit card, the most exclusive of the cards offered by Banque de Luxembourg. It gives you access to private Lounge Key rooms in airports. As you wait for your departure, you can enjoy the calm and comfort of 800 VIP lounges in over 450 cities around the world. Set off on your holidays with peace of mind knowing you have comprehensive travel insurance for yourself and your family, including baggage and flight delay cover, trip interruption and cancellation insurance, death and disability insurance and medical assistance.
What if your card is lost or stolen?
Contact Six Payment Solutions immediately on (+352) 49 10 10 (line open 24/7) to block your card, then contact your adviser on their direct line or via the switchboard (+352) 49 924 1- Monday to Friday from 8am to 6pm) to order a new card or via Secure Mail if you wish. Loss or theft must be reported to the local police.
New - Pay for your purchases simply and securely with Apple Pay
Apple Pay is a free payment service that enables you to pay for purchases online and in places where contactless payments are accepted. You can easily add your Banque de Luxembourg payment card on your compatible devices (iPhone, iPad, Apple Watch and MacBook) in just a few simple steps. Whenever you use your payment cards, you benefit from all the advantages and insurance they offer.
