Your payment cards - the ticket for a carefree holiday

Peace of mind as you set off on holiday with a wide range of insurance cover through your payment cards. No matter where or how you spend your holidays, the most important thing is to be protected. Here are some tips to help you use make good use of your card and avoid problems.

Temporarily change your monthly usage limit

The maximum monthly limit on your credit card is usually decided with your banking adviser when you first sign up for the card. However, it is possible to change it up or down on a temporary basis (e.g. when you go on holiday). This can be done by contacting your banking adviser on (+352) 49 924 1 or via your digital platforms (the BL Mobile Banking app or e-banking website).

Check and manage your accounts anywhere, anytime with our online banking solutions

Insurance benefits from your card

The many guarantees provided by your payment card are often overlooked. But you must have paid for your trip with your credit card. Insurance, travel assistance services and reimbursement thresholds depend on the type of card you have. To avoid paying twice for the same insurance cover, be sure to check what insurance is provided by your card.

Find out more about the assistance offered by your payment cards

Secure online shopping

Since 1 January 2021, online transactions have been validated through the ‘LuxTrust Mobile’ authentication solution. The ‘LuxTrust Mobile’ authentication solution is the only way to validate online purchases through your smartphone.

How to activate 3D Secure?

Follow the step-by-step instructions on 3D Secure : Enhanced security for your online payments.

Fraud prevention recommendations

To protect your personal data, please be extra vigilant in these troubled times:

• Do not reply to emails or text messages inviting you to click on a link
• Never give out your account number, credit card number, LuxTrust login details or other personal data
• Do not open messages from senders you do not recognise
• If you are in any doubt, contact Banque de Luxembourg at the usual number.

What to do if your credit card is lost or stolen

Immediately contact Worldline on (+352) 49 10 10 (24/7) to block your card.

Loss or theft must be reported to the local police.