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Contact

All along the COVID-19 health crisis, we have been taking precautions to guarantee the well-being of our visitors and our staff. We recommend to:

Contact your adviser by phone or by secure mail, or to make an appointment on our premises,
Use our e-banking services or our mobile banking application available 24/7, to check your accounts, make payments, check fund performances and read the latest news from Banque de Luxembourg.

Our teams are available to answer all your questions. Do not hesitate to get in touch with them.

Luxembourg

14 Boulevard Royal L-2449 Luxembourg

(+352) 49 924 1

Monday to Friday

8.30 am to 5 pm

List of public holidays

Why become a client? Contact form Our branches Complaints or disputes

Contact

We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.

Brussels

Chaussée de La Hulpe, 120 – 1000 Brussels

+32 (0) 2 663 45 40

FLANDERS

Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem

+32 (0) 9 244 00 40

Monday to Friday

8.30 am to 4.30 pm

List of public holidays

Why become a client? Contact form Our branches Complaints or disputes

MENU - Mon Compte

My account online

Beware of phishing attempts by email.

Please note that a number of fraudulent e-mails are currently circulating, seeking to recover your personal and banking data.

We remind you that Banque de Luxembourg and LuxTrust will never contact you directly via your personal email address, by SMS or by telephone asking you to log in to your secure site and/or to provide confidential information linked to your accounts and bank cards.

Staying vigilant online

Select an authentication mode

My account online

Select an authentication mode

Enjoy the benefits of Apple Pay,
the fast, secure way to pay.

Discover our remote
banking services

Help and technical support Registering your LuxTrust certificate Frequently asked questions

Manage your day-to-day banking

We offer a comprehensive range of banking services tailored for your personal needs. Enjoy favourable rates with our annual all-in account maintenance fee.

Ged

Payment cards: overview

Gérer vos opérations courantes partie 2

Your benefits

Broad range of credit and debit cards

VISA cards and debit cards allowing free cash withdrawals within the European Union.
Banque de Luxembourg credit and debit cards are compatible with Apple Pay.

Enjoy the benefits of Apple Pay

The fast, secure way to pay with your mobile device

Online services: E-banking and BL Mobile Banking

Our online banking solutions give you the freedom to manage your accounts and transactions securely at any time, from any location, using your smartphone, computer or tablet.

We also offer support and guidance to help you with online transactions.

Set up new beneficiaries in real time;
Make national and international credit transfers;
Accounts available in the major currencies;
With account aggregation, you have access to real-time information on accounts you hold with other banks in Luxembourg, including account balances and a summary of your financial situation – all on one screen and in real time. If you hold accounts at BCEE, BGL BNP Paribas, BIL, ING Luxembourg, Post Luxembourg or Banque Raiffeisen, you will be able to use this service.

Preferential conditions for young people

For young people (starting from 12 and up to 18), we offer interest on their current account balance, a V-Pay card and access to our online banking services.

Would you like to become a client?