14 Boulevard Royal L-2449 Luxembourg
Monday to Friday
8.30 am to 5 pm
Wallonie - Brussels
Chaussée de La Hulpe, 120 – 1000 Brussels
Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem
Monday to Friday
8.30 am to 4.30 pm

Remote assistance

Before using this app, please call the support team on (+352) 26 20 26 30. They will guide you through each step to resolve your problem.

What is Bomgar?

"Bomgar" is a web application that establishes a direct connection between your computer and the Banque de Luxembourg BL-Support team.

How do I proceed?

You will need to download a certified application that you should run without saving or installing it on your PC.

What are the risks of using the Bomgar application?

Bomgar products are secured using encryption technology. As access is restricted to viewing only, no application can be installed on your PC.

BL-Support can only view your screen with your express authorisation. Each Bomgar session must be authorised each time the other party wishes to access your PC. You may interrupt or end the Bomgar session at any time. As access to your PC is restricted to viewing only, BL-Support cannot conduct any operations (such as transactions) via this application.

I hereby confirm that I have read the above explanations and that BL-Support has provided all information regarding the Bomgar application. I have understood how this application works and wish to use it. I accordingly authorise the BL-Support team to view my computer screen. I hereby represent that I am aware of the inherent risks of this application and expressly authorise the BL-Support team to view the information on my screen during the Bomgar session. I hereby discharge Banque de Luxembourg of all consequences that may arise from the use of Bomgar. Consequently, Banque de Luxembourg specifically shall not be held liable for any violation of its secrecy obligation through the use of Bomgar.

I accept the above conditions and wish to use the Bomgar application.