- Contact your adviser by phone or by secure mail, or to make an appointment on our premises,
- Use our e-banking services or our mobile banking application available 24/7, to check your accounts, make payments, check fund performances and read the latest news from Banque de Luxembourg.
Client information
The Bank’s General Terms and Conditions have been amended* to take into account the new regulations on shareholders’ rights (SRD II) and on reportable cross-border arrangements (DAC 6) as well as the changes to our services concerning the methods of accepting electronic signatures, the access to information from third-party service providers under the Payment Services Directive (PSD 2) and the outsourcing of certain activities.
These amendments will take effect on 1 October 2020.
* The amendments shall be considered as approved if we receive no objection from you prior to the entry into force of such amendments.
The Terms and conditions for accessing and using the E-Banking (online banking) Services have been amended and supplemented*.
These amendments will take effect on 1 June 2020.
* The above amendments shall be considered as approved if we receive no objection from you prior to their entry into force. In this case, you may be denied access to the E-Banking Services without charge and with immediate effect until the date on which the amendments enter into force.