Contact & Help
We would encourage you to contact your adviser, preferably by phone or secure mail, or make arrangements in advance for a meeting.
Our teams are readily available to assist you and personally respond to any special requirements or questions you may have.
Contact & Help
We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.
Wallonie - Brussels
Chaussée de La Hulpe, 120 – 1000 Brussels
FLANDERS
Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem
Help and technical support
Our specialists will assist you and answer any questions you may have
LuxTrust
LuxTrust support Monday to Friday
from 8.00 am to 6.00 pm
from 8.00 am to 6.00 pm
itsme
itsme assistance Monday to Friday
from 8.00 am to 6.00 pm
from 8.00 am to 6.00 pm
Help with a lost or stolen card
Worldline Financial Services Europe
24 hours a day, 7 days a week
24 hours a day, 7 days a week
BL-Support
Technical assistance – BL Support
Monday to Friday from 8.00 am to 6.00 pm
Monday to Friday from 8.00 am to 6.00 pm
Outside of these opening hours, contact us immediately if you are or suspect you are a victim of a phishing attack or a phishing attempt (linked to your bank cards or LuxTrust identity). Call (+352) 49 10 10.
E-Banking services access guides
The BL-Support team will be glad to provide you with support
Sandra Giardin
Serge Murino
Domenico Milillo
Djelani Ribeiro Rodrigues
BL-Support - Technical assistance
(+352) 26 20 26 30
BL-Support - Technical assistance
+32 (0) 2 663 45 55
Monday to Friday from 8am to 6pm