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Contact & Help

We would encourage you to contact your adviser, preferably by phone or secure mail, or make arrangements in advance for a meeting.

Our teams are readily available to assist you and personally respond to any special requirements or questions you may have.

Luxembourg

14 Boulevard Royal L-2449 Luxembourg

(+352) 49 924 1

Monday to Friday

8.30 am to 5 pm

List of public holidays

Why become a client? Contact form Our branches Help and technical support

Contact & Help

We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.

Wallonie - Brussels

Chaussée de La Hulpe, 120 – 1000 Brussels

+32 (0) 2 663 45 40

FLANDERS

Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem

+32 (0) 9 244 00 40

Monday to Friday

8.30 am to 4.30 pm

List of public holidays

Why become a client? Contact form Our branches Help and technical support

Enhanced security for your online payments with 3D Secure

To link your own card

If you already have the LuxTrust Mobile app, go straight to step 2.

Step 1: Download and activate the LuxTrust Mobile app from your smartphone store or via the website https://mobile.luxtrust.lu/download. Make sure you allow notifications on your LuxTrust Mobile app so that you can validate your transactions.

itsme® ID users will have to link their card to their LuxTrust certificate as online transactions can only be validated by LuxTrust Mobile.

Step 2: Log in to your digital areas and follow the next steps to link your card.

On one of your remote banking tools (your E-Banking area or your BL Mobile Banking application), in the menu bar, click on the “accounts” tab, then on the card you want to use for online purchases.

In the menu on the left of your screen, click on ‘link my card’, then on ‘link to my LuxTrust certificate’.

You have successfully linked your card to your LuxTrust ID. The link is effective immediately. From now on you can validate your online purchases via your smartphone and the LuxTrust Mobile app. You can now leave the website or link other cards.