Be vigilant
If in doubt, contact your adviser or BL-Support on (+352) 26 20 26 30.
Select your location and language
Contact & Help
We would encourage you to contact your adviser, preferably by phone or secure mail, or make arrangements in advance for a meeting.
Contact & Help
We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.
Wallonie - Brussels
Chaussée de La Hulpe, 120 – 1000 Brussels
FLANDERS
Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem
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Why entrust us with servicing your funds?
- Truly dedicated Relationship Manager
- Strong partnership with our clients
- Local and swift decision-making process
- Low turn-over in our teams
- 40 years of proven expertise in Asset Servicing
- Solid shareholder with excellent ratings
- Certified B-Corp (Benefit Corporation) for our commitment to advancing social goals
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Market Desk
- Your direct access to our financial market experts
- Connectivity: SWIFT, FIX, Bloomberg, EMSX, FXGO, CSV files…
- Trading days from 8 am to 6 pm (and until 10 pm, starting 2 January 2025)
- Cost effective and transparent fee structure (including settlement services)
- Optimised / minimised settlement risk
- Automated trade confirmations
- Collateral management for transactions on derivatives
- Regulatory reporting of your transactions (EMIR, MiFIR…)
- For investment fund clients:
- Automated share class hedging
- Cash management services
- Connection to fund administration (automated trade confirmations)
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Des ateliers conçus pour développer vos connaissances en finance
FORMULE "START SMART"
Vous êtes novice en matière de finance ? Vous découvrirez lors de ces ateliers :
- Epargner et investir
Incluant des explications plus détaillées sur ce qu’est une action et une obligation
20/01 - Boulevard Royal, Luxembourg - La construction d'un portefeuille
Incluant des explications plus détaillées sur les autres classes d’actifs
10/02 - Boulevard Royal, Luxembourg - L'immobilier
24/02 - Boulevard De Scillas, Howald - Le "Private Equity" : comment diversifier un portefeuille ?
10/03 - Boulevard Royal, Luxembourg - Structurer un patrimoine dans sa globalité
24/03 - Boulevard Royal, Luxembourg
FORMULE "GROW SMART"
Vous détenez des connaissances en finance ? Vous découvrirez lors de ces ateliers :
- Les principes d'investissement
20/01 - Boulevard Royal, Luxembourg - La construction d'un portefeuille & le "business-like investing"
10/02 - Boulevard Royal, Luxembourg - L'immobilier
24/02 - Boulevard De Scillas, Howald - Le "Private Equity" : comment diversifier un portefeuille ?
10/03 - Boulevard Royal, Luxembourg - Structurer un patrimoine dans sa globalité
24/03 - Boulevard Royal, Luxembourg
*Inscription dans la limite des places disponibles.
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Market Desk
- Your direct access to financial markets’ experts
- Connectivity: SWIFT, FIX, Bloomberg, EMSX, FXGO, csv file…
- Available on Trading Days from 8 am to 6 pm
- Cost effective and transparent fee structure (including settlement services)
- Optimized/Minimized settlement risk
- Automated Trade confirmations
- Collateral management for transactions on derivatives
- Regulatory Reporting of your transactions (EMIR, MiFIR…)
- For Investment Fund Clients:
- Automated Share Class Hedging
- Cash Management Services
- Connects to Fund Administration (automated trade Confirmations)
Multi Asset trading
- A dedicated high touch trading team helping its clients generate execution performance by leveraging the best of electronic trading technologies and strategies, wide market coverage and a global liquidity network:
- Extensive market access across EMEA, APAC and AMERICA regions
- Broad product coverage (FI, EQ, ETDs, ETFs, warrants, structured products)
- Direct Membership & Direct Market Access capabilities
- Longstanding partnership with third party electronic execution services providers
- Access to a global liquidity network
- Extensive TCA checks
Investment Funds
- Open platform architecture leveraging the best of direct to TA & Specialized intermediaries solutions
- Integrated one stop shop offer : distribution, trading & custody
- Access to a large product catalogue
Structured Products
- Finding the optimal structure and securing the best pricing across a large issuer network
- Systematic in-life double valuation
- Automated Monthly valuation statement
Foreign Exchange
- Capturing liquidity from large liquidity providers
- Automated liquidity making & distribution across MTF & Platforms
- Broad Product Coverage (Spot, Forward, Swaps, NDF, Options)
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Always be wary of:
- Any request to disclose your passwords, whatever the reason.
- Offers that are too good to be true (‘guaranteed’ investments, sudden windfalls, etc.).
- Requests from people you don’t know.
- Unsolicited calls claiming that you need to take steps over the phone to stop a fraudulent transaction. A bank or anti-fraud service will never call you to block a transaction using your LuxTrust/Itsme identity.
- Links received via email, text message or social media that may appear genuine but lead to fraudulent websites, and attachments that may contain malware.
What are the different types of fraud?
01
Spoofing/Identity theft
- Fraudsters pose as someone in a position of trust, such as a LuxTrust employee, an adviser or a member of the client support service.
- They then establish a relationship of trust with the client and create a sense of urgency, claiming that the client’s identifiers have been stolen or that there has been fraud involving their card or bank account, making the scenario seem plausible.
- They ‘spoof’ a phone number or email address to deceive the victim.
02
Phishing (Smishing / Quishing / Vishing)
- Fraudsters send messages (SMS = smishing / QR codes = quishing) or call you (vishing) while pretending to be from a trusted organisation (bank employee, mobile network operator, the postal service, etc.).
- They spoof actual logos and branding to trick you into clicking on a link to a fraudulent website that looks exactly like the real thing.
- Once you’re on the fake login page, you will then enter your details or carry out transactions – and unwittingly hand over your confidential data in the process.
- They may also ask you to install an app on your computer or to confirm the cancellation of transactions under the pretext of helping you, when in actual fact this is a ploy designed to gain access to your personal/banking details.
03
Fake adverts & fraudulent websites
- Fraudsters use AI to quickly create websites and social media posts that mimic those of a financial institution in an attempt to deceive you.
- They promote fraudulent investment schemes that are often presented as exclusive, innovative and highly profitable.
- Examples include fake savings accounts/fixed-term deposits offering very attractive returns and Forex/crypto trading solutions that promise high returns with no risk.
- Fraudsters will not hesitate to contact you directly via phone, email or an instant messaging app in order to obtain your personal/banking details and divert your money into their own accounts.
04
‘ Money mules ’
- Fraudsters approach a bank account holder – often a young adult or a senior citizen – via social media, telephone or email and ask that they let the fraudsters use their account to move money obtained through fraudulent activities.
- In return, the account holder is paid in cash or in kind (gift vouchers, the latest smartphone, etc.).
- Acting as a so-called ‘ money mule ’ is an offence that exposes the account holder to criminal and administrative sanctions – including the possibility of a prison sentence – even if there was no initial intention to commit fraud.
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A comprehensive range of à la carte solutions
for your invesment funds
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Overview of our offering for key clients
We also provide a full range of banking solutions for your day-to-day banking needs.
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Here’s how we protect your data and respect your privacy.
Personal data protection and processing policy
Banque de Luxembourg may collect personal data directly or indirectly.
The personal data processed by Banque de Luxembourg includes :
- Identification data
- Private or business contact data
- Data relating to family situation
- Data relating to your interests
- Data relating to personal life
- Data relating to education and employment
Other personal data may be collected.
Banque de Luxembourg processes personal data required:
- Under a contract or in order to sign a contract
- On the basis of consent (you can withdraw it at any time)
- On the basis of legal obligations
- On the basis of legitimate interests
Banque de Luxembourg may:
- use automated decision-making, including profiling
- share personal data with other entities inside and outside the European Economic Area
Banque de Luxembourg does not undertake any subsequent processing of personal data for purposes other than those for which the data was collected
The data retention period depends on the nature of the data and the purposes pursued, plus the retention periods set out in applicable statutory and regulatory provisions.
Banque de Luxembourg has instituted appropriate measures to protect your personal data with a degree of security proportionate to the level of risk, in particular the use of technical, organisational and contractual measures.
You have certain rights regarding the processing of your personal data, such as the right to know how and why your data is being used.
You also have other rights, such as:
- The right of access
- The right of erasure
- The right to amend the data
- etc.
You can find more details about your rights in our privacy policy
We examine all requests to exercise these rights with the greatest of care and will respond as soon as possible.
If you wish to exercise your rights, have any questions or complaints regarding how your personal data is processed by Banque de Luxembourg, please contact our Data Protection Officer (DPO):
- By email : dpo@blu.bank
- By post :
Banque de Luxembourg
Boulevard Royal 14
2449 Luxembourg - By phone : (+352) 499 24 1
The Bank’s protection of your personal data
Here’s how we protect your data and respect your privacy.
Personal data protection and processing policy
Banque de Luxembourg may collect personal data directly or indirectly.
The personal data processed by Banque de Luxembourg includes :
- Identification data
- Private or business contact data
- Data relating to family situation
- Data relating to your interests
- Data relating to personal life
- Data relating to education and employment
Other personal data may be collected.
Banque de Luxembourg processes personal data required:
- Under a contract or in order to sign a contract
- On the basis of consent (you can withdraw it at any time)
- On the basis of legal obligations
- On the basis of legitimate interests
Banque de Luxembourg may:
- use automated decision-making, including profiling
- share personal data with other entities inside and outside the European Economic Area
Banque de Luxembourg does not undertake any subsequent processing of personal data for purposes other than those for which the data was collected
The data retention period depends on the nature of the data and the purposes pursued, plus the retention periods set out in applicable statutory and regulatory provisions.
Banque de Luxembourg has instituted appropriate measures to protect your personal data with a degree of security proportionate to the level of risk, in particular the use of technical, organisational and contractual measures.
You have certain rights regarding the processing of your personal data, such as the right to know how and why your data is being used.
You also have other rights, such as:
- The right of access
- The right of erasure
- The right to amend the data
- etc.
You can find more details about your rights in our privacy policy
We examine all requests to exercise these rights with the greatest of care and will respond as soon as possible.
If you wish to exercise your rights, have any questions or complaints regarding how your personal data is processed by Banque de Luxembourg, please contact our Data Protection Officer (DPO):
- By email : dpo@blube.bank
- By post:
Banque de Luxembourg Belgium
Chaussée de La Hulpe 120
1000 Bruxelles - By phone : +32 (0) 2 663 45 40
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Banque de Luxembourg
will never ask you to
Provide your login details: usernames/passwords, OTPs, LuxTrust/itsme codes or PIN codes
Carry out a transaction as a matter of urgency
Make a credit transfer to a
‘secure account’
‘secure account’
Install remote access software
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Best practices for you to adopt
Don’t respond to ‘ urgent ’ requests
Ignore any threatening or urgent messages requesting an ‘ immediate payment ’, a ‘ cancellation ’ or for you to ‘ verify your details ’.
Never click on a link that is in the name of the Bank – type the address in yourself instead.
Do not authorise any transactions while on the phone with a third party, even if they seem trustworthy. If in doubt, contact your adviser.
(Reminder: Banque de Luxembourg exclusively uses secure emails via the E-Banking area or via standard email with the address format XXX@blu.bank )
Monitor and secure your LuxTrust operations
Never disclose personal data or access credentials (LuxTrust, itsme, etc.) over the phone or by email.
In the LuxTrust app, please check carefully what you are confirming – this includes the amount, the recipient and the type of action.
If it was not you who initiated the transaction (e.g. new beneficiary, new device/installation), please decline it and contact BL-Support.
Under no circumstances will the bank or LuxTrust/itsme contact clients by phone to request confidential personal data.
Communicate with your bank securely
To communicate with your adviser in complete security, use our BL Mobile Banking app and choose the Securemail secure messaging service.
If you would prefer to log in to the E-Banking website, type the following address directly into your browser: www.banquedeluxembourg.com (search engine results may direct you to a fraudulent site).
Add ‘Access my E-Banking area’ to your favourites; avoid links from search engines.
Adopt good habits regarding your credit transfers
When entering a new IBAN (or changing an existing one), verify it offline by calling a number you already know for the beneficiary (supplier, solicitor, relative, etc.).
For large sums, wait 24 hours before making the credit transfer if necessary, and opt for two-factor authentication where possible.
Remember: do not disclose your credit card details or hand over your cards to anyone, even if they claim to be an employee of the Bank or visit you at home.
Only use institutions’ usual phone numbers
Only contact your bank or adviser on their usual number.
Never contact a number you have received via text, email or messaging service. If in doubt, hang up and dial the following BL-Support number yourself: (+352) 26 20 26 30.
Refuse remote access software
Never download remote access software (AnyDesk, TeamViewer, etc.) at the request of someone from a ‘support’ team who contacts you.
Banque de Luxembourg will never ask you to install this type of software.
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Secure your accounts
and online purchases
❌ Never disclose your password or personal identifiers (the Bank never asks its clients for their access codes)
✅ Choose a secure password (comprising at least 10 characters, including numbers, special characters, etc.), change it regularly and avoid saving it in your internet browser
✅ Use different passwords for every website you visit (e.g. E-Banking access, email, online shopping, social media, etc.).
✅ Choose a secure password (comprising at least 10 characters, including numbers, special characters, etc.), change it regularly and avoid saving it in your internet browser
✅ Use different passwords for every website you visit (e.g. E-Banking access, email, online shopping, social media, etc.).
✅ Use a trusted computer whose security you’re familiar with, with a recent and supported operating system and software. We recommend that you install anti-virus software on your computer. Don’t forget to install the latest updates for your operating system, internet browser, and anti-virus software.
✅ Check that you’re on the Banque de Luxembourg website by entering the address https://www.banquedeluxembourg.com in your internet browser’s search bar or access it from your favourites, if you’ve saved it there previously. Check that the address begins with ‘https’, that a closed padlock is displayed on the secure page and that it belongs to Banque de Luxembourg.
✅ Increased vigilance is required when using mobile devices, since the address of the websites accessed isn’t always clearly and completely displayed. The same applies to the https padlock, which isn’t always displayed on some mobile browsers.
❌ Never access a banking website via a link in an email, SMS or instant message.
✅ Increased vigilance is required when using mobile devices, since the address of the websites accessed isn’t always clearly and completely displayed. The same applies to the https padlock, which isn’t always displayed on some mobile browsers.
❌ Never access a banking website via a link in an email, SMS or instant message.
✅ Buy only from reputable merchant websites.
❌ Avoid lesser-known sales sites, find out more about them before making a purchase, and check how reliable they are via a review platform such as Trustpilot. Access websites using the correct address in your web browser, not from a link received in an email, SMS or instant message.
For more advice, visit our dedicated internet security
page Secure your online shopping by activating 3D Secure. For more details, please visit our dedicated page.
❌ Avoid lesser-known sales sites, find out more about them before making a purchase, and check how reliable they are via a review platform such as Trustpilot. Access websites using the correct address in your web browser, not from a link received in an email, SMS or instant message.
For more advice, visit our dedicated internet security
page Secure your online shopping by activating 3D Secure. For more details, please visit our dedicated page.