Manage your day-to-day transactions: view our full range of payment cards
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Contact & Help
We would encourage you to contact your adviser, preferably by phone or secure mail, or make arrangements in advance for a meeting.
Contact & Help
We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.
Wallonie - Brussels
Chaussée de La Hulpe, 120 – 1000 Brussels
FLANDERS
Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem
Activate your Visa Debit card
The range of cards offered by Banque de Luxembourg includes Visa Debit – the payment card for day-to-day purchases.
How to activate your Visa Debit card:
- By withdrawing cash from an ATM
- By making an in-store purchase: insert your card in the payment terminal and enter your PIN
Once you have completed one of these two steps, your card is activated, making it eligible for contactless payment, online purchases and Apple Pay.
Your advantages with Visa Debit:
- Secure online shopping, as transactions will be validated using your ‘LuxTrust Mobile’ app
- Insurance cover for your online purchases (delivery cover on goods purchased online: up to €1,000 per claim and €2,000 per year)
- Payments and withdrawals can be made worldwide, wherever Visa cards are accepted
- Visa Debit also comes with contactless technology to make your payments easier
Do you want to make online purchases with your Visa Debit card?
In order to benefit from enhanced security when making online payments, you must link your VISA Debit card to your LuxTrust certificate. You can do so via your E-Banking and in the BL Mobile Banking application.
In order to link a card, at least one holder of the account connected to the card must have an E-Banking login.
If you do not yet have a login, please contact your adviser.
‘3D Secure’ – secure online payments
Please do not hesitate to contact your adviser if you require any further information.
Recognise the signs of fraud and respond appropriately
Threats are growing increasingly frequent in today’s digital age. Fraud attempts are becoming increasingly sophisticated and sometimes even difficult to detect. With this in mind, it’s important to take extra care. In order to stay as safe as possible online and respond effectively to any fraud attempts, it’s important to follow certain recommendations and adopt a few best practices.