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Contact & Help

We would encourage you to contact your adviser, preferably by phone or secure mail, or make arrangements in advance for a meeting.

Our teams are readily available to assist you and personally respond to any special requirements or questions you may have.

Luxembourg

14 Boulevard Royal L-2449 Luxembourg

(+352) 49 924 1

Monday to Friday

8.30 am to 5 pm

List of public holidays

Why become a client? Contact form Our branches Help and technical support

Contact & Help

We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.

Wallonie - Brussels

Chaussée de La Hulpe, 120 – 1000 Brussels

+32 (0) 2 663 45 40

FLANDERS

Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem

+32 (0) 9 244 00 40

Monday to Friday

8.30 am to 4.30 pm

List of public holidays

Why become a client? Contact form Our branches Help and technical support

Corporate actions

As part of our efforts to offer you an enhanced digital experience, it is now possible to convey your instruction swiftly and securely using your E-Banking area (from a computer only). A digital instruction feature is available for advisory (BL-Invest / BL-Select) and simple execution (BL-Access) services, in compliance with the rules governing access and signature power on the account.

Your advantages

Save time

No need to provide instructions by post or email anymore – everything can be taken care of in a matter of clicks

Simplicity

Manage your investment decisions from any location

Security

Your instruction is recorded and transmitted securely, guaranteeing the integrity of your decisions

Step 1: In the “Assets” section, click on the “Corporate Actions” tab.

Step 2: Select the relevant action.

Step 3: Make your choice and confirm by pressing the button at the top right-hand corner of your screen.

We would like to inform you of a number of changes (Art. 1, 4, 6.2, 9, 10) to the Terms and conditions for accessing and using the E-Banking (online banking) Services that are effective immediately. These changes concern the digitalisation of services relating to securities transactions and the electronic management of personal data / identification documents. Please ask your usual adviser for a full copy of these Terms and conditions for accessing and using the E-Banking (online banking) Services, or visit Legal information - Banque de Luxembourg. Please note that you shall be deemed to have accepted the above-mentioned changes if you use the E-Banking Services in any way after receiving this notification.